Community Manager Jobs at ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

ServiceNow is also hiring: technical writer (2), content designer (1), editor (1) and visual designer (1).

Its roles are in New York City, NY, US (1), Bengaluru, India (1), Denver, CO, US (1) and Hyderabad, India (1).

A Community Manager is the day-to-day voice of a brand within its online and offline communities. They monitor and respond to comments, messages, and mentions across social media platforms, forums, and community spaces; create and schedule content that sparks conversation; identify and engage key community members and advocates; and surface community feedback to internal teams. They track engagement metrics to understand what resonates, moderate discussions to maintain a safe and on-brand environment, and develop initiatives, such as campaigns, events, or ambassador programs, that deepen member relationships and grow the community over time.