Technical Writer Jobs at ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

• Senior Technical Writer: Hyderabad, Senior, posted 3 November 2026.
• Senior Technical Writer, Platform Experience: Waltham, USD 94.3k to 160.3k, Senior, posted 11 September 2026.

ServiceNow is also hiring: content designer (1), editor (1) and visual designer (1).

Its roles are in New York City, NY, US (1), Bengaluru, India (1), Denver, CO, US (1) and Hyderabad, India (1).

A Technical Writer translates complex technical information into clear, structured documentation for end users, developers, and internal teams. Day-to-day work involves collaborating with engineers, product managers, and designers to understand product features, then producing and maintaining documentation such as user guides, API references, onboarding tutorials, release notes, and knowledge base articles. In SaaS and platform environments, they often work directly in docs-as-code workflows, managing content in version control alongside engineering teams. Senior and lead Technical Writers may own documentation strategy, set style standards, and mentor junior writers, while proposal-focused writers produce RFP responses and technical bid documents.