Summary of the Staff Technical Writer job at Syllo

About Syllo

Syllo is on a mission to transform litigation. Our product is a unified litigation platform that enables lawyers and paralegals to safely harness the power of language models and agentic AI throughout the litigation life cycle. Since going to market, we have gained a diverse group of enterprise customers, including some of the biggest law firms and corporations in the country, and we are quickly expanding. By reducing the expense of litigation industry-wide, we aim to improve access to high-quality representation and promote the alignment of legal outcomes with merit.

About the Role

With our growing client-base and increasingly rapid product development, our need for clear, accurate, and frequent communication to our clients and internal stakeholders is greater than ever.

Our training & enablement, customer success, marketing, account management, and sales teams, in addition to clients, will all consume documentation on our product.

Responsibilities

• Own the organization of documentation
• Create documentation
• Author internal and client-facing documentation on how to use Syllo at each and every stage of the litigation journey

• Author client-facing documentation on new, complex features
• Author quick-turnaround questions from clients about our product
• Edit release notes so that they’re most useful for our clients

Qualifications

• Ability to keep organized and as needed restructure a growing documentation library.
• The ability to write in a way that doesn’t simply spell out standard UI clicks, but bridges complex legal workflows with the product’s capabilities.
• A thirst for learning all resources available for acquiring answers to even the most complex and/or technical of questions.
• The ability to write distinct internal guides for solutions architects, customer success, and training & enablement and external, client-facing guides tailored to distinct user personas: litigators, paralegals, eDiscovery specialists, and admins.
• Proficiency in creating procedural step-by-step guides, decision trees, and visual workflow diagrams that show users how to complete complex, multi-stage legal tasks inside the platform.
• High attention to detail to polish automated product update notes. Makes technical updates clear, concise, and punchy.
• Translates developer updates into client-centric value propositions.

Nice to have

• Litigation Lifecycle Fluency: has extensive knowledge and understanding of the litigation journey: how litigation moves from early intake and eDiscovery to written discovery, depositions, motion practice, and trial prep.