Summary of the Technical Writer job at MSX International

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

We are seeking an experienced Technical Writer to develop, maintain, and improve technical documentation for automotive products, services, processes, and systems. The ideal candidate will have a strong background in the automotive industry and the ability to translate complex technical information into clear, concise, and user-friendly documentation for a variety of audiences, including technicians, dealerships, field personnel, and customers.

Dealership experience is highly preferred, as this role will work closely with service operations, repair procedures, warranty processes, and technician-facing documentation.

Key Responsibilities

As a Technical Writer, you will:

• Create, edit, and maintain automotive technical documentation and Technical Service Bulletins (TSBs).
• Collaborate with engineers and subject matter experts to transform complex technical information into clear, concise, and easy-to-understand documentation.
• Manage the complete TSB lifecycle, from initial draft through review, approval, publication, and dealer distribution.
• Review and analyze documentation to ensure compliance with content, style, formatting, and quality standards.
• Update and revise TSBs as needed, incorporating graphics, images, charts, and other visual aids to improve comprehension.
• Conduct validation reviews and usability testing to verify the accuracy and effectiveness of technical procedures.
• Maintain and audit historical TSB records, identifying opportunities to generate new Hyundai and Genesis service bulletins when applicable.
• Continuously improve documentation processes and standards to support engineering teams and dealership service operations.

Qualifications

Required

• High school diploma or equivalent.
• Proven experience in a technical writing, documentation, or related role.
• Excellent written, verbal, and interpersonal communication skills.
• Strong attention to detail and commitment to accuracy.
• Strong analytical, research, and problem-solving skills.
• Ability to write clear procedural and explanatory content for diverse audiences.
• Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Adobe applications.

Preferred

• Bachelor's degree in Technical Communication, Engineering, Automotive Technology, English, or a related field.
• Automotive industry experience or strong technical automotive knowledge.
• Experience developing service documentation, repair procedures, or technical publications.
• Familiarity with automotive service operations, dealership environments, or OEM documentation standards.

Why Join Us?

• Work with cutting-edge automotive technology and industry-leading brands.
• Collaborate with engineering and service professionals across the organization.
• Play a critical role in improving repair quality and dealership service effectiveness.
• Contribute to the development of technical content used by technicians nationwide.

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.