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Summary of the Social Media Specialist job at Tabby
Tabby is hiring a Social Media Specialist. Based in Riyadh, Saudi Arabia. Working arrangement: On-site.
About Tabby
Tabby helps users take control of their finances by offering flexible, interest-free payment solutions across the UAE, KSA, Egypt, and Kuwait. Partnering with global brands like H&M, Adidas, and IKEA, we provide a seamless shopping experience, giving customers the freedom to shop smarter and save more.
Social Media Specialist job description
The Social Media Customer Support Agent is responsible for delivering exceptional customer support across Tabby’s official social media channels. The role requires timely, accurate, and empathetic engagement while protecting customer information, maintaining Tabby’s brand voice, and ensuring compliance with internal policies and financial regulations.
Key Responsibilities
- Respond to customer inquiries across X, Instagram, Facebook, TikTok, and LinkedIn.
- Resolve customer issues within agreed SLAs.
- Move public conversations to Direct Messages whenever account verification is required.
- Educate customers about Tabby products, repayments, refunds, disputes, and account management.
- Escalate complex cases while maintaining ownership until resolution.
- Maintain Tabby’s tone of voice and protect the company's public reputation.
- Follow verification, security, and compliance procedures.
- Document cases accurately using CRM and support tools.
- Collaborate with QA, WFM, Product, Risk, Collections, and Marketing teams.
- Participate in coaching sessions and continuous improvement initiatives.
Skills, Knowledge & Expertise
- Bachelor's degree or equivalent experience.
- Excellent written Arabic and English.
- Customer service or social media support experience preferred.
- Strong written communication and problem-solving skills.
- Ability to work rotational shifts, weekends, and public holidays.
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