Summary of the Internal Communications Coordinator job at takealot.com

takealot.com, South Africa's leading online retailer, is looking for a highly talented Internal Communications Coordinator to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Purpose of the role: The Internal Communications Coordinator plays a vital role in keeping our workforce engaged, informed, and connected to the company’s mission, values, and strategic goals. You will be the engine behind our internal messaging, ensuring that communication flows seamlessly across all departments, from head office to the warehouse floor. You will help translate complex business updates into engaging, easy-to-digest content that fosters a culture of transparency and high performance.

This position reports to the HR & OD Lead

Your responsibilities will include:

1. Content Creation & Copywriting
● Draft, edit, and proofread highly engaging content for various internal channels, including the company intranet, newsletters, email blasts, and digital notice boards.

● Translate business strategy, HR policy updates, and operational changes into clear, accessible, and “human” language.
● Develop multimedia content, including basic graphics, presentations, and short internal videos to support campaign messaging.

2. Channel Management & Administration
● Manage the day-to-day operations of internal communication platforms (e.g., Slack/Teams, internal social networks, and email distribution platforms).
● Maintain the internal communications content calendar, ensuring a consistent and timely cadence of information without overwhelming employees.
● Monitor and track engagement metrics (open rates, click- throughs, intranet traffic) to measure the effectiveness of internal campaigns.

3. Campaign & Event Coordination
● Assist in the rollout of internal campaigns , eg. employee wellness, reward and recognition, and learning and development.
● Provide logistical and administrative support for internal events, such as company-wide Town Halls, leadership AMAs (Ask Me Anything), and end-of-year functions.
● Coordinate cross-functionally to gather news, success stories, and updates from different divisions to share with the broader business.

4. Employee Engagement & Culture
● Act as an ambassador for the company culture, ensuring all messaging aligns with our core values and tone of voice.
● Support the People Team in drafting internal announcements regarding new hires, promotions, and organizational changes.

● Assist in facilitating employee feedback loops, such as pulse surveys or suggestion boxes, and collating data for management review.

Qualification & Experience:

● Education: Bachelor’s Degree or Diploma in Communications, Journalism, Public Relations, Human Resources, or a related field.

● Experience: 2–3 years of experience in a corporate communications, PR, or marketing role (internal communications experience is highly preferred).
● Technical Skills: Proficiency in Google Workspace. Familiarity with internal comms tools (e.g., Mailchimp) and basic design software (e.g., Canva, Adobe Express) is a strong advantage.

Attributes Required:

● Exceptional Writing Skills: Ability to write clearly and persuasively for a diverse, multi-tiered workforce.
● High Attention to Detail: Flawless proofreading skills and an eye for visual presentation.
● Adaptability: Comfortable working in a fast-paced environment where priorities can shift rapidly.
● Relationship Building: High emotional intelligence with the ability to collaborate with stakeholders at all levels, from entry-level staff to executive leadership.
● Creative Problem Solving: Always looking for fresh, innovative ways to capture employee attention and boost morale.

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.