Summary of the Manager, Internal Communications job at Charles River Associates

About Charles River Associates

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns.

Position Overview

Reporting to the Chief Marketing Officer and dotted line to Chief Human Resources Officer, the Manager, Internal Communications will establish and lead a centralized internal communications function that informs, aligns, and engages employees across the firm.

This role will define and own the firm’s internal narrative, ensuring consistent messaging, clear prioritization of initiatives, and disciplined communication that supports execution of strategic priorities (e.g., culture and people, transformation programs, AI, CRM, and enterprise initiatives). The Manager will work closely with Marketing, Human Capital, and senior leadership to create a cohesive, firmwide communications model.

Responsibilities

1. Internal Communications Strategy & Narrative

• Define and lead a firmwide internal communications strategy aligned with business priorities and transformation initiatives
• Establish a clear and consistent “firm story,” ensuring employees understand both strategic priorities and how to act on them as well as reinforcing CRA’s employee value proposition and firm culture
• Own messaging, timing, and reinforcement of key initiatives across the organization
• Translate complex business priorities into clear, actionable communications

2. Execution & Channel Management

• Lead execution of core internal channels, including newsletters, leadership communications, campaigns, All Hands and office communications
• Develop and manage the internal editorial calendar, ensuring prioritization and sequencing of firmwide messaging
• Standardize formats, tone, and communication frameworks across all channels
• Oversee production of high-quality written and visual content across internal platforms

3. Transformation & Change Communications

• Embed communications into major firm initiatives (e.g., AI, CRM, operational changes) to drive adoption and behavior change
• Partner with practice leaders to define communication plans, milestones, and reinforcement strategies
• Ensure communications are proactive, coordinated, and tied to measurable outcomes

4. Stakeholder Engagement & Alignment

• Partner with senior leadership, Marketing, and Human Capital to align messaging and priorities
• Represent the CEO’s voice and point of view in firm communications
• Serve as the central point of coordination for firmwide communications requests
• Advise leadership on communication approach, tone, and risk mitigation
• Build strong relationships across offices and practices to ensure relevance and uptake

5. Governance & Operating Model

• Establish clear ownership and governance of internal communications across the firm
• Transition and integrate work currently handled by external vendors into an in-house model (as applicable)
• Implement processes for intake, prioritization, and approval of communications
• Ensure consistency and alignment across geographies and teams

6. Measurement & Continuous Improvement

• Define KPIs to measure effectiveness (e.g., engagement, reach, understanding, behavioral impact)
• Track performance of communications and continuously refine strategy
• Gather feedback from employees and leadership to improve clarity and effectiveness

Desired Qualifications

• Bachelor's or Master's Degree in Journalism, English, Communications or related area of study;
• 8–12+ years of experience in internal communications, corporate communications, or marketing communications within a professional services or B2B environment
• Proven ability to lead enterprise-wide communication strategies and transformation programs
• Exceptional writing, editing, and storytelling skills, with the ability to simplify complex ideas and analysis while retaining sophistication and avoiding jargon
• Strong stakeholder management skills, including experience working with senior leadership
• Experience building or scaling communications functions or operating models
• Ability to operate in a fast-paced, evolving environment with competing priorities

To Apply

To be considered for this position, please submit the following:

• Resume – please include current address, personal email and telephone number;
• Cover letter – please describe your interest in CRA and how this role matches your goals;

Career Development and Benefits

• CRA’s robust skills development programs, including a commitment to offering training annually through formal and informal programs, encouraging you to thrive as an individual and team member. Beginning with skill building, training continues with technical training, presentation skills, internal seminars, and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities.
• We offer a comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emotional and financial well-being, and in-house immigration support for foreign nationals and international business travelers.

Work Location Flexibility

CRA creates a work environment that enables our colleagues to benefit from being together in the office to best deliver on our promise of career growth, mentorship and inclusivity. At the same time, we recognize that individuals realize a range of benefits when working from home periodically. We currently ask that individuals spend 3 to 4 days a week on average working in the office (which may include traveling to another CRA office), with specific days determined in coordination with your practice or team. At certain times of the year (e.g. holiday periods), additional remote work options are offered to those whose work commitments permit it, although our offices remain open for those who choose or need to be there.

Our Commitment to Equal Employment Opportunity

Charles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable law.

Salary and other compensation

A good-faith estimate of the annual base salary range for this position is $100,000 - $115,000. Stating pay within this range may vary based on factors such as education level, experience, skills, geographic location, market conditions, and other qualifications of the successful candidate. This position may be eligible for additional bonus incentive compensation.

CRA offers a comprehensive benefits package, subject to eligibility requirements, which may include: medical, dental, and vision insurance; 401(k) retirement plan with employer match; life and disability insurance; paid time off (vacation, sick leave, holidays); paid parental leave; wellness programs and employee assistance resources; and commuter benefits.