Summary of the Community Manager - IEFP Internship job at VML
VML is hiring a Community Manager - IEFP Internship. Based in Lisbon, Portugal. Working arrangement: On-site.
About VML
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
Community Manager - IEFP Internship job description
Who We Are
VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In 2026, VML was named Campaign’s Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.
VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.
About the role
We are looking for someone to support the management of the digital communities of the brands managed by the agency, contributing to user engagement, conversation development and social media performance analysis.
Responsibilities
- Monitor brand pages, including comments, messages and mentions.
- Respond to users according to each brand’s tone of voice and guidelines.
- Conduct sentiment analysis and identify relevant topics, trends and insights.
- Encourage conversations and promote community engagement.
- Support Social Media Managers in creating post plans and editorial calendars.
- Support performance analysis and the preparation of social media reports.
Requirements
- Degree or training in Communications, Marketing, Advertising, Journalism or a related field.
- Eligibility for an IEFP professional internship.
- Interest in social media and digital communication.
- Strong written Portuguese skills and good knowledge of English.
- Empathy, organisation, attention to detail and willingness to learn.
- Knowledge of Instagram, Facebook and TikTok will be valued.
- Previous professional experience is not required.
Conditions: IEFP Professional Internship, hybrid working model, with support from the Social Media team.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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