Summary of the Japanese-speaking Community Manager job at Mayflower

Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment.

We are looking for a passionate and proactive Community Manager to lead and grow our Japanese-speaking community

(日本語対応コミュニティマネージャー). You will be the bridge between our product team and the community, ensuring our users are engaged, heard, and supported. This is a unique opportunity to shape a growing community in a fast-paced, international environment.

Job Responsibilities

• Build and grow a thriving Japanese-speaking community, supporting creators and developing self-sustaining ecosystems;

• Drive engagement through posts, campaigns, and community activations while maintaining a positive and inclusive tone;

• Moderate community spaces (Discord, etc.), manage feedback, and resolve conflicts professionally;

• Ensure creators are connected to support channels and have access to relevant resources;

• Localize and adapt onboarding materials, guides, and announcements for the Japanese audience;

• Support and represent the community at online and offline events, including creator coordination and post-event reporting;

• Gather and analyze community feedback, track sentiment and key metrics, and share insights with Product teams;

• Collaborate cross-functionally with Product, Marketing, Support, and other teams to improve user experience and community outcomes;

• Monitor market trends and competitors, contributing community insights to strategic decisions.

Requirements

You’ll thrive here if you have

• Native-level Japanese proficiency;

• English proficiency at B2 level or higher (internal communication is in English);

• 1+ year of experience as a Community Manager, Content Manager, or Social Media Manager in an online project;

• Experience managing or moderating online communities (Discord is a strong plus);

• Strong communication skills—empathetic, diplomatic, and culturally aware;

• Ability to handle conflict resolution and maintain a psychologically safe environment;

• Highly organized, attentive to detail, and capable of managing multiple initiatives;

• Self-driven and proactive—you take ownership and act independently;

• Analytical mindset with the ability to interpret community data and feedback;

Nice to have

• Experience working with creator communities or platforms;

• Familiarity with community analytics tools;

• Additional language skills are a plus.

Conditions:

We know that great talent deserves great conditions, so here's what you can expect when joining us:

• Full remote work.

• Competitive compensation with a service contract.

• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.

• An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.

• Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.

• Career growth in a fast-scaling project with opportunities to influence technical decisions.

• A culture of recognition: our peer reward program celebrates contributions from across the team.

Interview steps:

• HR interview (40 minutes);

• Interview with the manager (1 hour);

• Test assignment;

• Offer.