Summary of the Executive & Strategic Communications Manager  job at Rithum

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

Rithum is an AI-first organization, meaning AI is foundational to how we work, collaborate, and grow. Across all roles, employees are expected to leverage AI to move faster, work smarter, and create scalable patterns that improve execution and business outcomes.

As the Executive & Strategic Communications Manager, you are responsible for shaping and elevating executive, corporate, and strategic communications across the organization. Acting as a trusted advisor to senior leadership, you will help translate complex business priorities into clear, compelling narratives that strengthen employee engagement, executive presence, and Rithum’s reputation across internal and external audiences. This role reports to VP, Global Brand & Media, and operates at the intersection of executive communications, corporate storytelling, thought leadership, and strategic messaging. You will partner closely with executives and cross-functional leaders to develop communication strategies, messaging frameworks, and leadership narratives that bring clarity and alignment in fast-moving and evolving business environments. The role requires exceptional writing and storytelling skills, executive presence, sound judgment, strong business acumen, and the ability to influence without direct authority. This role is required to be based in Dallas, TX and available to work closely with the CEO and executive leadership team in person, including from the Dallas office as business needs require.

Responsibilities

Executive Communications & Thought Leadership

• Partner closely with senior executives to shape strategic messaging and executive voice across internal and external communication channels
• Develop executive communications including company-wide updates, leadership messaging, keynote speeches, talking points, organizational announcements, quarterly business communications, and employee engagement content
• Create messaging frameworks, communication strategies, and narrative approaches that help leaders effectively communicate complex business priorities
• Support executive visibility and thought leadership initiatives through contributed content, speaking opportunities, executive social content, blogs, and industry engagement
• Draft executive-ready communications and presentations that align messaging, tone, and organizational priorities across audiences

Corporate & Internal Communications

• Collaborate with People, Marketing, and cross-functional stakeholders on communications initiatives that strengthen company culture, employee engagement, and organizational alignment
• Support communications for key company moments including business updates, organizational changes, transformation initiatives, tentpole events, and cultural programs
• Ensure consistency and alignment across executive messaging, company priorities, and enterprise narratives
• Translate complex, evolving, or ambiguous topics into clear, compelling communications tailored to diverse audiences
• Help establish scalable communication processes, editorial standards, and operational workflows that improve consistency and effectiveness

External Communications & Agency Partnership

• Serve as a primary liaison for external PR agencies and communications partners
• Coordinate executive visibility initiatives, media opportunities, thought leadership programs, and external storytelling efforts
• Manage communications workflows including executive approvals, stakeholder coordination, briefing materials, messaging reviews, and alignment processes
• Monitor industry trends, media landscapes, cultural conversations, and emerging topics to proactively identify opportunities for executive engagement and company commentary
• Partner with Marketing, Social, and agency teams to ensure alignment between internal communications, external narratives, brand messaging, and executive presence

Strategic Communications Advisory

• Act as a trusted communications advisor to senior leadership and business stakeholders
• Bring structure and clarity to ambiguous or evolving business topics by developing strategic messaging recommendations and narrative approaches
• Provide guidance on audience strategy, tone, positioning, executive communications, and organizational messaging
• Support leadership teams through sensitive communications with sound judgment, discretion, and strong business context
• Leverage AI-enabled tools and emerging technologies to improve communication workflows, content development, research, and operational efficiency

Qualifications

Minimum Qualifications

• 5+ years of experience in executive communications, corporate communications, public relations, journalism, strategic communications, or related fields
• Based in Dallas, TX and available to work closely with the CEO and executive leadership team in person, including from the Dallas office as business needs require.
• Exceptional writing, editing, storytelling, and messaging skills with demonstrated ability to adapt tone and voice across executives, audiences, and communication channels
• Experience supporting senior executives within fast-paced, high-growth, matrixed, or technology-driven organizations
• Strong executive presence and strategic thinking skills with the ability to influence and partner effectively with leadership teams
• Demonstrated ability to translate complex business priorities and ambiguous topics into clear, compelling narratives and communication strategies
• Experience managing agency relationships, communications workflows, and cross-functional stakeholder coordination
• Strong business acumen and understanding of media, communications, and industry landscapes
• Ability to operate independently, manage multiple priorities simultaneously, and exercise sound judgment under pressure
• Demonstrated AI fluency with experience leveraging AI-enabled tools and emerging technologies to improve content development, communications workflows, and operational effectiveness

Preferred Qualifications

• Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, English, Business, or related field preferred
• 8+ years of experience in executive communications, corporate affairs, public relations, journalism, or strategic communications
• Experience supporting C-level executives and enterprise leadership teams
• Background within SaaS, technology, e-commerce, marketplace, or high-growth organizations
• Experience writing keynote speeches, executive presentations, organizational announcements, and leadership communications
• Familiarity with executive social strategy, thought leadership programs, and external executive visibility initiatives

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $100,000-$155,000 per year.

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 12% of the annual base salary.

Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.