Content Strategist Jobs at ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

ServiceNow is also hiring: technical writer (2), content designer (1), editor (1) and visual designer (1).

Its roles are in New York City, NY, US (1), Bengaluru, India (1), Denver, CO, US (1) and Hyderabad, India (1).

A Content Strategist defines how an organization creates, structures, distributes, and maintains content to serve both user needs and business goals. Day-to-day work involves auditing existing content, developing editorial frameworks and content models, collaborating with product, marketing, SEO, and design teams, and setting standards for tone, voice, and taxonomy. Depending on the specialization, which may span product education, B2B demand generation, DTC video and podcast, knowledge bases, or multilingual markets, they translate audience research and data insights into a coherent content plan, then oversee execution to ensure consistency and quality across every touchpoint.