Summary of the Technical Writer job at AvePoint

Beyond Secure.

AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

Key Responsibilities

• Create a wide range of technical content including product guides, code samples, tutorials, demos, blogs, and design specs.

• Translate complex engineering concepts into clear, digestible documentation for different audiences (developers, stakeholders, end users).

• Lead pilots to experiment with content types and formats to improve product adoption.

• Define and support the content strategy across SGTS and GCC initiatives.

• Collaborate with engineers, designers, and product managers to align messaging and documentation.

• Continuously improve and refresh existing documentation for accuracy and usability.

• Stay up to date with industry trends and bring in content best practices.

Products You’ll Support

• SHIP-HATS – CI/CD platform

• Container Stack – Containerization technologies

• StackOps – Observability and monitoring stack

What We’re Looking For

• A degree or diploma in Computer Science, Engineering, IT, Communications, or related fields.

• 2–5 years of experience in the IT industry; candidates with 10+ years may be considered for a senior position.

• Strong writing and communication skills with a sharp eye for clarity and structure.

• Proven ability to document APIs, infrastructure tools, and developer workflows.

Preferred Qualifications

• Background in software development or systems engineering.

• Experience with Kubernetes, CI/CD tools, and observability platforms.

• Familiarity with DevSecOps, microservices architecture, and cloud platforms.

• Creative skills in video content, visual design, or graphic tools are a plus.

• Experience maintaining personal blogs, GitHub repos, or published articles is a bonus.