Summary of the Social Media Manager / Content Creator job at Chowdeck

Who we are

Chowdeck is an on-demand delivery service for Africa. We deliver food, medicine, groceries and other packages seamlessly while providing customers with a platform to order from their favourite vendors.

At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit group of creative problem solvers who are smart, kind, and committed to helping each other grow.

Where you come in

As a Social Media Manager / Content creator at Chowdeck, you will be responsible for handling our online presence in all aspects of social media and social engagements, improve brand awareness and target audience, public relations & resolutions as needed while managing existing social media marketing platforms, advertisements and ensuring high levels of page traffic and customer engagement.

As the Content Creator at Chowdeck, you will be responsible for creating, copywriting, reviewing and editing content; original text and video content, for the company which will be published in the company’s social media pages and websites. You will also be responsible for researching on the key SEO hashtags, and implementing them in the content to gain maximum exposure.

We're looking for gen-zers who are great communicators, strategic, has a bank of ideas and spends at least 3-hours every day on social media platforms, keeping up with trends, growing audience and can hack the system.

You'll work side by side with a tight-knit team of creative problem solvers, empathetic, kind who’ll value you, give you the opportunity to meet high expectations, and actively create a supportive, nurturing space to accelerate your career.

Our team is small but highly accomplished, so your voice will be heard and your ideas will make meaningful contributions to the business. You’ll be working with the Marketing and Design team on content, plans, strategies, visual assistance and aesthetics.

In this role you'll be required to:

• Shoot and edit fast mobile phone content for multiple purposes.
• Analyze customer expectations according to past social media activity
• Stay on top of trends
• Writing and reviewing content for websites, social media pages and public communications.
• Develop and define KPIs and KPAs for social media campaigns.
• Monitoring and influencing the company’s website and social media traffic statistics
• Optimize SEO driven content and increase the site traffic
• Ensure that every content is compliant with the copyright and data protection laws
• Ensure that audiences are delighted to interact with the brand by engaging and responding to them.
• Ensure public issues and queries are attended to and resolved empathetically as quickly as possible.
• Work with cross-functional teams to deeply understand and improve Chowdeck's product.
• Work with the marketing department to get and understanding of the short term and long term marketing targets and then develop content strategies accordingly
• Collaborating with the design team to decide the brand taglines, catchphrases, aesthetics while maintaining consistency in brand personality and overall outlook
• Represent Chowdeck at self-hosted and external events
  

You’re perfect for the role if you have:

• a hustler.
• fun and bustling with ideas
• have at least 1 - 2 years of creating and writing content.
• eat, sleep and drink either or all of these: Tiktok, Instagram and Twitter
• are mobile and go anywhere necessary to create or review visual contents
• are a critical thinker.
• are a very fast learner.
• are process and goal driven.
• are an excellent writer and fluent in English, able to break down complex ideas into comprehensible bits.
• are very intuitive and willing to garner knowledge from new experiences.
• love to solve complex issues when the answers are not readily available.
• are motivated by the opportunity to improve the lives of our customers and provide a seamless food delivery experience.
• are still productive under pressure.
• can communicate clearly and empathetically in both verbal and written engagements.
• have a deep and unrelenting focus on customer satisfaction and experience.
  

Beyond the paycheck, Chowdeck employees get:

• MacBook for your work
• Smart, kind colleagues invested in your growth
• Opportunities for rapid career progression
• Lunch allowance
• Ride credits for transport
  

Specific benefits, allowances, and coverage may vary by country or city in line with local regulations and market practices. Chowdeck is an equal-opportunity employer and prohibits discrimination and harassment of any kind. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender, or age.