Summary of the Bilingual Live Game Presenter (Mandarin/Cantonese/English) – Customer Service job at Evolution

Company Description

Evolution is a world-leading developer and provider of fully integrated B2B
online casino solutions to gaming operators. Since our founding in 2006,
Evolution has grown into a global powerhouse, partnering with over 800
operators and employing more than 22,000 talented individuals in studios
across Europe and North America.

Headquartered in Sweden and listed on NASDAQ Stockholm (EVO), Evolution
is committed to providing world-class interactive entertainment and creating
opportunities for people to build rewarding careers.

Our Canadian studios are located in Metro Vancouver and are home to a
growing team of more than 1,000 employees who bring diverse backgrounds
and languages to work every day.

Job Description

As a Bilingual Game Presenter, you'll host classic casino games such as
Blackjack and Baccarat in English, interacting with players live on camera
from our professional broadcast studio in New Westminster. Players may
communicate with you through live chat in either Mandarin or Cantonese, so
fluency in English and either Mandarin or Cantonese is required.
If you enjoy making small-talk, meeting new people, or have an interest in
acting or hosting, this could be the perfect role for you. Every shift is an
opportunity to engage with players and create an entertaining live experience
while developing valuable skills in customer service, hosting and
performance.

No prior experience is required as paid training will be provided.

Competitive Salary and Benefits:

• $18.25 – $24.00/hour (including base pay and tips)
• Up to $1,000 monthly performance bonus (after probation)
• Extended Health Benefits Insurance (with Family Coverage)
• 15 Days Paid Vacation
• 8 Paid Sick Days
• 2 EVO Days (additional paid time-off)

(Benefits may differ for part-time employees)

Why You’ll Love Working Here:

• Fully paid training (No prior experience required. Perfect for anyone starting a new career)
• Paid breaks
• Free taxi service when public transit is not available
• Uniform stipend
• Complimentary coffee, tea, snacks and fresh fruit
• Break room with TV entertainment, table tennis and pool table, console games such as PlayStation and Nintendo Switch
• Holiday celebrations, treat days and team events
• A diverse, international workplace where you’ll build friendships with colleagues from all around the world.
• Career growth and development opportunities. More than 70% of our management team started as Game Presenters

We Are Looking For:

• Fluency in English
• Ability to read and communicate in either Mandarin or Cantonese
• A customer-first attitude with positive energy
• Enjoys making conversation
• Enjoys games of all kinds and creating fun experiences
• Comfortable being on camera
• Previous experience delivering exceptional customer service in hospitality, premium dining, hotels, retail, aviation or other customer-facing environments is an asset but not required.
• Availability for full-time rotating shifts, including overnight shifts (7:00am-3:00pm, 3:00pm-11:00pm, 11:00pm-7:00am) and weekends

Qualifications

• Age 19+
• Full time availability for shifts including overnight (11:00pm-7:00am) and weekends
• Must successfully pass a criminal background check and obtain a Provincial Gaming Licence (company sponsored)
• Comfortable maintaining a polished, camera-ready appearance by wearing the provided uniform and broadcast makeup as part of the role
• Fluent in English and able to read and communicate in either Mandarin
  or Cantonese

Additional Information

#EVOCanada