Moderator Jobs
What does a Moderator do?
A Moderator oversees online communities, forums, social media groups, or live streams to ensure conversations remain respectful, on-topic, and aligned with platform guidelines. Day-to-day work involves reviewing user-generated content, removing or escalating policy-violating posts, responding to community reports, welcoming new members, and engaging with participants to maintain a healthy community culture. Moderators often collaborate with community managers and trust-and-safety teams to refine rules and handle edge cases.
Key responsibilities
- Review and action user-generated content against community guidelines
- Remove, hide, or escalate posts and comments that violate platform rules
- Respond to member reports and resolve disputes fairly and consistently
- Engage with community members to encourage positive participation
- Identify and ban spam accounts or bad actors
- Document moderation decisions and flag recurring issues to community managers
Skills & tools
Education & background
No formal degree requirement; background in community management, communications, or demonstrated experience moderating active online communities.
Career path
Can progress to Senior Moderator, Community Manager, or Trust & Safety Analyst; may specialise in live-stream, forum, or social media moderation.