Summary of the Community Manager job at HOALiving

Community Manager

FCS-CM · Draper, Utah (Hybrid)

Build a Career, Not Just a Job

Alignment with the HOALiving Core Values is a requirement of all positions within the organization:

• Solution Based
• Team Focused
• Accountable
• Respectful

At HOALiving, association management isn't a steppingstone — it's a profession we invest in. Whether you're an experienced Community Manager pursuing (or holding) your CMCA, AMS, or PCAM, or you're bringing strong people and communication skills from a career in hospitality, education, retail, or real estate and ready to start something new — we want to talk to you.

We back that up:

• Generous paid time off from day one
• 17 paid holidays a year — including your birthday eligible from day one
• Certification support: we invest in the credentials that build your career, from CMCA through PCAM
• Medical, Dental, Vision, and Life coverage
• 401(k) with employer match
• A team and leadership structure built to help you grow, not just get through the week

What You'll Do

As a Community Manager, you'll own the day-to-day success of the communities in your portfolio — the boards you support, the homeowners you serve, and the vendors you manage. You'll be the person residents and boards trust to keep their community running well.

• Lead 1–2 board, annual, or special meetings per week (evenings, Monday–Thursday)
• Partner with our centralized AP, AR, customer service, collections, maintenance, and architectural review teams — so you're never managing a portfolio alone
• Conduct regular site visits to stay close to your communities, oversee maintenance, and administer compliance
• Keep boards and homeowners informed with timely, professional communication
• Interpret covenants and advise boards with confidence
• Draft resolutions and written community policies

What We're Looking For

We prioritize candidates who are committed to building a long-term career here — whether that's demonstrated through HOA industry certifications and coursework, or through a track record of the same relationship, communication, and problem-solving skills built in another field.

Experience (one of the following)

• 1–2+ years of HOA, community association, or portfolio/property management experience, or
• Experience in hospitality, education, retail, or real estate, where you managed relationships, resolved conflict, and communicated with a wide range of people under pressure — think guest relations, classroom management, store leadership, or client-facing sales

If your background is outside the HOA industry, here's what transfers directly: managing difficult conversations and service recovery (hospitality, retail), balancing the needs of many stakeholders at once (education), and navigating contracts, relationships, and deadlines (real estate). We're looking for those skills first — the industry knowledge, we'll help you build.

Certifications & Industry Education (preferred, not required — we invest in getting you there)

• CMCA, AMS, or PCAM is a plus if you have it
• No certification yet? That's fine — HOALiving supports CMCA coursework and exam costs once you're on the team, so this can be where your career in association management starts

Skills

• Strong verbal and written communication, including the ability to navigate difficult conversations with professionalism
• Sound judgment, problem-solving, and resourcefulness
• Organized, detail-oriented, and able to manage competing deadlines
• Proficient in Microsoft Outlook, Word, Excel, and Teams; comfortable learning industry systems like Vantaca
• Typing proficiency of 50+ WPM

What You Bring to the Team

• Honesty, respect, and sound work ethic
• Flexibility and a customer-first mindset
• A good sense of humor — we take the work seriously, not ourselves

Working Conditions

This role blends office-based work with in-community site visits, including some walking and light lifting. You'll work in a collaborative, busy office environment with regular deadlines and a typical schedule of 45–50 hours per week, including evening meetings 1–2 times weekly.

HOALiving is committed to building the industry's strongest team of Community Managers — professionals who see this as a long-term career, backed by a company that invests in getting them there.

EEOC Statement:

HOALiving is committed to providing equal employment opportunities to all employees 
and applicants for employment and prohibits discrimination and harassment of any type 
without regard to race, color, religion, age, sex, national origin, disability status, 
genetics, protected veteran status, sexual orientation, gender identity or expression, or 
any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, 
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, 
compensation, and training