Summary of the Associate, Community Manager job at e.l.f. Beauty
e.l.f. Beauty is hiring a Associate, Community Manager. Based in Ahmedabad, India. Working arrangement: Hybrid.
About e.l.f. Beauty
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Naturium, high-performance, biocompatible, clinically-effective and accessible skin care, and our newest brand, rhode, a line of curated skincare essentials, formulated for a variety of skin types and needs with high performance ingredients, it’s a daily routine that nourishes your skin barrier over time.
Associate, Community Manager job description
About the Company
Position Summary
e.l.f Beauty is seeking a Associate, Community Manager to engage our incredible growing community. The Community Manager will connect with our fans on Social, and will manage Social inbounds, lead proactive engagement opportunities, track feedback and identify ways to celebrate our customers both on and offline, laddering up to the broader Community strategy. The right candidate is deeply ingrained in Social and the overarching beauty landscape, has a strong editorial voice and has a bias for action.
The Associate, Community Manager will help foster the connection with our customer, amplifying their voices and sharing what’s trending in culture.
Title: Associate, Community Manager
Location: Ahmedabad, Gujarat
Shift timings: 11:00 AM to 07:00 PM IST
Status: Full time
Department: Integrated Marketing Communications
Reporting Relationship: AVP, Community Activation and Growth
Responsibilities
- Manage and monitor community inbounds across all Social platforms, responding to fan queries, consumer/creator content and industry trends
- Conduct positive and proactive outreach to aid in brand awareness and foster brand love
- Escalate consumer inbounds to key channel leads
- Identify and draft responsive copy based on inbound volume and trend
- Actively engage with our audience on social media by liking, commenting and responding to messages
- Be agile, open and have a ‘rapid response’ approach to our online customers
- Communicate with the customer service team on product orders and promotions
- Be curious to identify NEW content trends, opportunities and trends to social channels
- Provide weekly updates on community insights, trending conversations, comments and complaints happening on our social channels (or competitor channels) for reporting
- This position does include some routine responsibilities; the right candidate will be nimble and adaptive
Requirements
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