Technical Writer Jobs at Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

Braze is also hiring: lifecycle marketing manager (4).

Its roles are in New York City, NY, US (1), Chicago, IL, US (1), San Francisco, CA, US (1) and Austin, TX, US (1).

A Technical Writer translates complex technical information into clear, structured documentation for end users, developers, and internal teams. Day-to-day work involves collaborating with engineers, product managers, and designers to understand product features, then producing and maintaining documentation such as user guides, API references, onboarding tutorials, release notes, and knowledge base articles. In SaaS and platform environments, they often work directly in docs-as-code workflows, managing content in version control alongside engineering teams. Senior and lead Technical Writers may own documentation strategy, set style standards, and mentor junior writers, while proposal-focused writers produce RFP responses and technical bid documents.