Technical Writer Jobs at Smartsheet

Smartsheet is a cloud-based SaaS platform for work management and collaboration, enabling teams to plan, manage, automate, and report on work. It offers tools for project tracking, task assignment, document sharing, and workflow automation through a spreadsheet-style interface.

Smartsheet is also hiring: community manager (1) and content designer (1).

Its roles are in San Jose, CA, US (1) and Bengaluru, India (1).

A Technical Writer translates complex technical information into clear, structured documentation for end users, developers, and internal teams. Day-to-day work involves collaborating with engineers, product managers, and designers to understand product features, then producing and maintaining documentation such as user guides, API references, onboarding tutorials, release notes, and knowledge base articles. In SaaS and platform environments, they often work directly in docs-as-code workflows, managing content in version control alongside engineering teams. Senior and lead Technical Writers may own documentation strategy, set style standards, and mentor junior writers, while proposal-focused writers produce RFP responses and technical bid documents.