Social Intents

Brief Overview of Social Intents

Social Intents is a live chat and AI chatbot solution designed to integrate customer communication directly into a team's existing workflow. The platform addresses the common challenge of managing separate tools for internal collaboration and external customer support. By embedding live chat functionalities within platforms like Microsoft Teams, Slack, and WhatsApp, it allows teams to respond to website visitor queries without leaving their primary communication hub. Social Intents leverages AI that can be trained on a business's own content, including websites, PDFs, and help documents, using models like ChatGPT, Claude, and Gemini. This enables automated, context-aware responses to common questions. A key differentiator is its pricing model, which includes unlimited agents, making it a scalable solution for growing teams that want to avoid per-seat costs.

Social Intents Key Features for Content Creators

• AI Chatbots Trained on Your Data: The platform allows for the creation of no-code AI chatbots that can be trained on your specific business content. You can use your website, help documents, and PDFs to build a knowledgeable bot that provides accurate answers, with the flexibility to choose between AI models like OpenAI's ChatGPT, Google's Gemini, and Anthropic's Claude.

• Direct Integration with Collaboration Tools: Social Intents integrates directly with Microsoft Teams, Slack, WhatsApp, Zoom, and Google Chat. This allows agents to receive and respond to live chat requests from website visitors within the applications they already use daily, eliminating the need for context switching.

• Unlimited Agents: All plans support an unlimited number of team members. This means businesses can scale their customer support and sales teams without incurring additional per-agent fees, allowing anyone in the company to become a chat agent.

• Customizable Chat Widgets: The look and feel of the chat widget can be fully customized to match a company's brand. Users can modify colors, logos, text, default responses, and tab styles to ensure the chat seamlessly integrates with their website or mobile app.

• Seamless Human Handoff: Conversations can be smoothly transferred from an AI chatbot to a live human agent. When a query requires a personal touch or is too complex for the bot, it can be escalated to the team in Microsoft Teams or Slack for immediate assistance.

• Multi-Language Support with Auto-Translation: The platform includes an auto-translation feature that translates chat messages in real-time. This enables agents to support a global customer base by responding in their native language while the customer receives messages in their preferred language.

• File Sharing: The chat functionality supports two-way file sharing. Agents can send files to visitors, and visitors can upload files directly within the chat widget, which is useful for sharing documents, images, or other necessary materials.

• Dashboards and Reporting: Social Intents provides dashboards and reports to track chat performance. Users can access analytics, review chat transcripts, and export data to external systems to gain insights into customer interactions and agent performance.

• Proactive Chat Invites: Businesses can automatically engage with potential customers by sending proactive chat invitations. These invites can be triggered based on specific rules or through the Javascript API to target visitors at the right moment.

Social Intents Target Users & Use Cases

Social Intents is built for businesses and teams that want to streamline customer communication by integrating it into their daily operations. The platform is particularly well-suited for organizations already using collaboration tools for internal communication.

• Primary creator types: The primary users are small businesses, entrepreneurs, and marketers who are focused on improving sales and customer support efficiency.
• Experience level: With its no-code AI chatbot builder and simple setup process, the tool is accessible to users of all experience levels. It also offers a Javascript SDK for developers seeking more advanced customization.
• Team size: The unlimited agent model makes it ideal for solo entrepreneurs and scaling teams alike, as it can grow with the business without increasing per-seat costs.
• Specific use cases:
  • Providing 24/7 automated customer support by training an AI bot on company FAQs.
  • Capturing sales leads through pre-sales forms embedded in the chat widget.
  • Answering customer queries in real-time directly from a dedicated Slack or Microsoft Teams channel.
  • Managing WhatsApp Business conversations from a central team inbox.
  • Proactively engaging website visitors who are lingering on a pricing page.
  • Offering multilingual customer service to a global audience using auto-translation.
  • Integrating with e-commerce platforms like Shopify or WordPress to provide instant support to shoppers.
  • Sending and receiving documents like quotes or support guides through the file-sharing feature.

How to Get Started with Social Intents

The setup process is designed to be straightforward and can be completed in three main steps:

1. Connect to Your Platform: First, connect Social Intents to your preferred collaboration tool. This involves adding the Social Intents app to your Microsoft Teams, Slack, or WhatsApp account and selecting the channel or team where you want to receive chat notifications.
2. Customize and Embed: Next, customize your chat widget settings, train your AI chatbot on your business data, and configure options like office hours. Once configured, you embed a provided code snippet into your website. Plugins are also available for platforms like Shopify and WordPress for easier integration.
3. Start Chatting: Once the code is live, you can start receiving chat requests directly in your configured channel. Agents can respond to visitors from their collaboration tool, or the AI chatbot can handle responses automatically.

Frequently Asked Questions About Social Intents

• Is there a Free Trial? Yes, Social Intents offers a 14-day free pro trial that includes all features. You can cancel at any time during the trial period.

• Do I have to sign a contract? No, there are no contracts required. You can cancel your plan at any time without penalty.

• Can I use live chat on multiple websites? Yes, the plans are tiered to support multiple websites. You can select a plan that accommodates the number of websites you need to manage.

• Who should use Social Intents? The platform is designed for small businesses, entrepreneurs, and marketers looking to improve sales and customer service. It is especially beneficial for teams that use Microsoft Teams, Slack, WhatsApp, Zoom, or Webex.

• What collaboration platforms does Social Intents integrate with? Social Intents integrates directly with Microsoft Teams, Slack, WhatsApp, Zoom, and Google Chat, allowing you to manage customer conversations from within these tools.

Bottom Line: Should Content Creators Choose Social Intents?

Social Intents presents a compelling solution for businesses, marketers, and sales teams seeking to centralize their customer communication. Its primary strength lies in its deep integration with widely used collaboration tools like Microsoft Teams and Slack, which effectively eliminates the need for a separate live chat application. This consolidation can significantly improve team efficiency and response times.

The inclusion of a no-code AI chatbot builder that can be trained on a company's own data is a powerful feature for automating customer support and lead generation. Furthermore, the unlimited agent pricing model is a significant advantage, offering predictability and scalability for growing businesses. For any team that operates primarily within Microsoft Teams, Slack, or WhatsApp, Social Intents is an excellent choice to bridge the gap between their internal workspace and their external audience, turning conversations into conversions.